Client Welcome and Office Coordinator

Term: Permanent
Working hours: Full-time
Department: Client Welcome
Location: Brentwood & Chelmsford
The Firm

Tees Law is a Top 200 UK law firm, with over 400 dedicated professionals across our six offices. We offer expert legal services and independent financial advice to a wide range of clients, including individuals, businesses, professional partnerships, charities, schools, multi-academy trusts, and national corporations.

Founded in 1913, Tees has grown from a traditional family firm with strong community roots into a modern, forward-thinking practice. Our vision is simple: to be the firm of choice for delivering exceptional service.

At Tees, we believe in open, honest, and empathetic communication. No matter how complex the situation, we offer clear, long-term solutions tailored to each client’s needs. Drawing on over a century of experience, we proactively anticipate challenges and share insights to help our clients achieve a better future.

Our goal is not only to support our clients but to build brighter futures for them, their businesses, and their families.

The Department

Our Welcome Team continually strive to offer the very best customer experience, where our clients will always feel welcome, we endeavour to understand their needs ensuring that our clients are promptly directed to our legal and financial experts. As a member of our Client Services department, you'll be the first point of contact for clients and visitors, creating a warm and professional atmosphere. Your interpersonal skills will be highly valued as you provide excellent customer service and handle enquiries with utmost care and attention. Team members provide a warm welcome in all our offices, manage meeting rooms and parking, and provide the first point of contact for clients, organising the signing of documents.

The Role

We have a new and exciting opportunity for a Client Welcome and Office Coordinator to work within our Client Services teams in both our Brentwood and Chelmsford offices.

This position is being offered as a full-time role.  You will be required to work on Monday and Friday in our Chelmsford office and on Tuesday, Wednesday and Thursday in our Brentwood office and we are happy to discuss this.   

As a Client Welcome and Office Coordinator within our offices, some of your duties would include:

Client Welcome:

  • Provide cover and support to the Client Welcome team.
  • Prepare meeting rooms and onsite events.
  • Assist with banking.
  • Management of incoming and outgoing post and the ordering of stationery.
  • Monitor inboxes and requests and see any tasks or requests through to completion, ensuring high standards of work and communications are maintained throughout.
  • Support the Legal teams assisting with administrative and document-based tasks.

Archiving:

  • Administration of archiving, including the retrieval of wills, deeds, and file documents.
  • Check information on business systems is correct for entering and retrieval of all documents.

Facilities:

  • Being point of contact and reporting any office or facilities issues to the relevant Manager or IT Manager. This could be issues with utilities, general equipment and printers.

‘If you want to read more about the work our support team do or hear what they have to say about working at Tees, please click here: https://www.teeslaw.com/legal-support-specialists/

If you are motivated and passionate about supporting people and would like to join a team that helps the business thrive, then we would like to hear from you.  Please send us your CV with a brief covering letter outlining why you are perfect for Tees.  We look forward to hearing from you!

Other Information
  • An attractive salary
  • Discretionary payments
  • Birthday holiday
  • 25 days annual leave, plus bank holidays with entitlement increasing with length of service
  • Employee assistance programme through Health Assured (including Counselling sessions, 24/7 access to trained Counsellors, Health Assessments, 4-week wellness programs, and more)
  • Contributory pension
  • Discounted legal services
  • Discounted financial advice services
  • Life assurance
  • Permanent health insurance
  • Interest free season ticket and travel loans
  • Cycle to work scheme
  • Eye care
  • Access to a discount platform that includes special rate cinema tickets, shopping discounts and free treats from Cafe Nero and Greggs
  • Discounted gym membership
  • Social events throughout the year
  • Payment for professional memberships and development opportunities
  • A day’s leave per year to undertake Volunteer Day
  • The opportunity to become involved with firm initiatives such as the Tees Better Future Fund and the ESG project.

If you are ambitious, driven, and want to work with a firm focused on helping give our clients a better future, then you are aligned in our aim to achieve that and empower you to be your absolute best. You will have a blended working schedule, giving you the freedom to arrange your days to benefit your commitments - in and out of the office. We understand that both the big and small details are important and believe that rewarding staff for their contributions and investing in their future is vital to the growth of our firm.

At Tees, diversity and inclusion are the heart of our vision for a better and more equitable future. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and socioeconomic background. We recognise that by embracing diversity, we can harness the collective power of our employees and create a culture that promotes collaboration, empathy, and understanding.  

By prioritising diversity and inclusion, we believe that we create a more innovative, creative, and compassionate workplace. Our diverse perspectives lead to better problem-solving and enhanced decision-making, enabling us to better serve our customers and make a positive impact.