Client Enquiries Coordinator

Tees Law are a Top 200 UK law firm, with over 375 staff across our 6 offices, we provide expert legal services and independent financial advice. We work for individuals and businesses, professional partnerships, charities, national corporations, and institutions. We were founded in 1913, and have grown from a traditional family firm with strong roots. Tees vision is to be the firm of choice for exceptional service. We pride ourselves in being easy to talk to - we talk openly, honestly and with empathy. No matter how complex a situation, we provide straightforward, long-term solutions for a better future. Drawing on our years of experience, we're driven to anticipate our customer needs and share our insights. At Tees we want to create a better future for our clients, for yourself, your career, and your family.

Client Welcome

Our Welcome team continually strive to offer the very best customer experience, where our clients will always feel welcome, we endeavour to understand their needs ensuring that our clients are promptly directed to our legal and financial experts.

As a member of our Client Services department, you'll be the first point of contact for clients and visitors, creating a warm and professional atmosphere. Your interpersonal skills will be highly valued as you provide excellent customer service and handle inquiries with utmost care and attention.  Team members provide a warm welcome in all our offices, manage meeting rooms and parking, and provide the first point of contact for clients, organising the signing of documents. This team also provides the Tees switchboard service, taking often complex calls from clients, asking questions to find out more about what they need and then directing the calls through to the right legal and financial experts.

We have an exciting opportunity for a Client Enquiries Coordinator to join the New Enquiries and Switchboard Team in our Bishop's Stortford office.

Tees prides itself on delivering an exceptional client experience. Our New Enquiries and Switchboard Team will ensure that the client is truly at the heart of our service delivery. As a Client Enquiries Coordinator at Tees, you will be at the forefront of this new initiative, delivering excellent client service as the all-important first point of contact – the voice of Tees. Whether it's ensuring that callers to our busy switchboard reach the right professional expert, or taking forward new enquiries on behalf of our expert legal teams, you will be vital in establishing a positive impression for our clients.

As a Client Enquiries Coordinator, your role would include:

• You will ensure calls are picked up within agreed services levels.
• Accurately take information and present key points to the legal team via the enquires dashboard and set up a client contact record on the firms case management system.
• Establishing knowledge of the legal services we provide. Then maintaining and updating knowledge of teams’ work, provision and offer through regular liaison with all legal teams.
• Providing feedback and raising any relevant issues, working with the Client Services Manager/Team Leader to identify any additional training needs.

So if you are enthusiastic, have a keen customer focus and are looking to establish yourself in an exciting, progressive law firm with excellent career prospects, please send us your CV.

Reward and Recognition:

• An attractive salary
• Discretionary payments
• Birthday holiday
• 25 days annual leave, plus bank holidays with entitlement increasing with length of service
• Compassionate leave
• Employee assistance programme through Health Assured (including Counselling sessions, 24/7 access to trained Counsellors, Health Assessments, 4-week wellness programs, and more)
• Contributory pension
• Discounted legal services
• Discounted financial advice services
• Life assurance
• Permanent health insurance
• Interest free season ticket and travel loans
• Cycle to work scheme
• Eye care
• Access to a discount platform that includes special rate cinema tickets, shopping discounts and free treats from Cafe Nero and Greggs
• Discounted gym membership
• Social events throughout the year
• Payment for professional memberships and development opportunities
• A day’s leave per year to undertake Volunteer Day
• The opportunity to become involved with firm initiatives such as the Tees Better Future Fund and the ESG project.

If you are ambitious, driven, and want to work with a company focused on helping give our clients a better future, then you are aligned in our aim to achieve that and empower you to be your absolute best. You will have a blended working schedule, giving you the freedom to arrange your days to benefit your commitments - in and out of the office. You will also receive access to a discount platform with a variety of perks that caters to your individual needs. We understand that both the big and small details are important and believe that rewarding staff for their contributions and investing in their future is vital to the growth of our firm.

At Tees, diversity and inclusion are the heart of our vision for a better and more equitable future. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and socioeconomic background. We recognise that by embracing diversity, we can harness the collective power of our employees and create a culture that promotes collaboration, empathy, and understanding.  

By prioritising diversity and inclusion, we believe that we create a more innovative, creative, and compassionate workplace. Our diverse perspectives lead to better problem-solving and enhanced decision-making, enabling us to better serve our customers and make a positive impact.